STO Rates

Standard STO rates applied to tour operators, booking agencies and travel agents are as follows:

1 – 5 bed nights per month 10% discount off rack rate

6 – 9 bed nights per month 15% discount off rack rate

10 + bed nights per month 20% discount off rack rate

STO RATES QUOTED ARE:

Per room per night, inclusive of breakfast and 15% VAT (subject to change).

Quoted in South African Rand (ZAR), subject to change without prior notice.

Rates are nett, non-commissionable and subject to availability. 

General Terms and Conditions;

Accommodation prices are in South African Rand (ZAR)
Accommodation prices are per person sharing per night. A tourism levy is not applicable.
Kleine Windpompie Farm is not obliged to accept foreign currency. Should any party or employee of the guest farm accept foreign currency, then the daily exchange rates for the transaction shall be calculated using the guest farm’s nominated bank as a reference, with a 2% (two percent) handling fee added.
Should Kleine Windpompie Farm accept payment from a foreign bank account through SWIFT transfers, any transaction costs are to be paid by the tour operator/agency.
Accommodation and services provided are subject to availability at the time of the booking. Kleine Windpompie Farm reserves the right to limit block-out dates during peak demand periods that affect the occupancy of the property.
Kleine Windpompie Farm's public rates are commissionable.
STO rates are nett and non-commissionable.
Kleine Windpompie Farm Reserves the right to amend its policies, terms, and conditions for bookings, without reasonable notice.
The Tour Operator/Booking and Travel Agent or their client may not publish any rate of the product that is below the public rate unless the price is hidden within a package.
 

PAYMENT TERMS

Any amount due to Kleine Windpompie Farm will be payable as follows:

All payments are due in full upon arrival of the guest or upon billing to the tour operator, travel agent, or corporate.
Provisional bookings with no deposit will be cancelled 30 days before arrival.
A 50% deposit is payable upon confirmation of your reservation. Balance payable 5 days before arrival.
Group Bookings (10 pax or more): a non-refundable deposit may be requested, and a specially negotiated cancellation policy will apply to any bookings which exceed 25% of our capacity.
For group bookings: modifications i.e., unit changes, the number of guests travelling should be communicated 30 days prior to arrival.
 

FURTHER PAYMENTS TERMS

Any bookings made between one (1) and seven (7) days prior to service require full payment.
If the payment terms are not adhered to then the public rates will apply.
Should the deposit/prepayment not be received within the time frame specified,  Kleine Windpompie Farm reserves the right to cancel the reservation and apply our cancellation terms.
Group bookings (10 pax +) : the final unit allocation list should be provided 30 days prior to the arrival date.
In certain instances, Kleine Windpompie Farm reserves the right to increase the amount of prepayment required and the period relating to deposit due dates.
We regret no bill-back accounts/credit facilities are not available.
 

CANCELLATION POLICY

Please note that all cancellations are only effective once confirmed in writing.

Guests making travel and booking arrangements with Kleine Windpompie Farm must have their own personal or business travel insurance to support any cancellation or curtailment of their booking. 

If the accommodation is not taken up, Kleine Windpompie Farm will have the right to deem the amounts due in lieu of the cancellation penalties and, in addition, have the right to release reservations where deposit and/or payment is not made on the due date.

Kleine Windpompie Farm reserves the right to amend deposit requirements during peak periods.

Standard Cancellation Policy:

No Shows: 100% of the full amount payable.

Cancellations within 0 – 7 days of date of arrival: 50% payable.

Cancellations within 8 – 21 days of date of arrival: 25% of full amount payable.

Cancellations within 22 – 30 days of date of arrival: 10% of full amount payable.

No refunds for late check-in/arrival or early check-out.

No refunds for services not used.

Please note that all refunds are subject to commission and/or bank charges.

Group bookings: a non-refundable deposit may be requested, and a specially negotiated cancellation policy will apply to any bookings which exceed 25% of our capacity.